Terms of Service.
1. About these terms
These terms apply when you use the Jaspa website (jaspa.co.za), Jaspa One (one.jaspa.co.za and jaspaone.co.za), and when you contact us through WhatsApp, Facebook Messenger, SMS, email or our website chat. They are an agreement between you and Jaspa Innovate (Pty) Ltd, trading as Jaspa ("Jaspa", "we", "us"), of The Innovation Hub, Lynnwood, Pretoria. By using our services you accept these terms. If you do not accept them, please do not use the services.
If we give you a quote, order form or written agreement for paid services, that document applies together with these terms. If they conflict, the signed or accepted quote or agreement prevails for that service.
2. Jaspa One
- Accounts. You must give accurate information, keep your login details secret, and tell us promptly if you think someone else has access. You are responsible for what happens under your account, including the actions of the people you add.
- Who may use it. You must be 18 or older and authorised to act for the business you register.
- Your data. Information you load into Jaspa One remains yours. You give us permission to store and process it to provide the service. You are responsible for having the right to load it, including your own customers' personal information, and for using it lawfully. Our Privacy Policy explains how we handle personal information.
- Plans and fees. Plans, prices and billing periods are those shown on our website or in your quote, in South African rand. Unless stated otherwise, fees are payable in advance and are non-refundable for a period already started. We will give you reasonable notice before changing prices.
- Cancelling. You may stop using the service at any time and ask us to close your account. We may suspend or end an account for non-payment, breach of these terms, or unlawful use, with notice where reasonably possible. You can ask us for an export of your data when an account closes.
3. Acceptable use
You may not use our services to break the law, send spam or unlawful marketing, infringe anyone's rights, upload malware, attempt to access other users' data, disrupt the service, or resell it without our written permission.
4. Messaging channels
When you message us on WhatsApp, Facebook Messenger, SMS or email, we may reply on the same channel and keep a record of the conversation so our team can help you. These channels are provided by third parties (such as Meta and mobile networks) and are subject to their own terms. Message and data charges from your network may apply. You can ask us to stop messaging you at any time by saying so in the conversation or emailing support@jaspa.co.za.
Information from our website chat assistant is general guidance produced with the help of AI. It is not professional, legal, tax or financial advice, and a quote or written agreement from our team is what binds us on price and scope.
5. Quotes and proposals
A quote is valid for the period stated on it, or 14 days if none is stated. Prices exclude VAT unless they say otherwise. A quote becomes binding only when you accept it in writing (including by email) and we confirm.
6. Intellectual property
Jaspa, Jaspa One, the logos and all software, design and content we provide belong to us or our licensors. We give you a limited, non-exclusive, non-transferable right to use the services for your own business while you are entitled to use them. You may not copy, reverse engineer or sell them.
7. Availability and support
We work to keep the services available and secure, but we cannot promise they will always be uninterrupted or error-free. Planned maintenance and events outside our control (including internet, power or third-party service failures) may affect availability. Support is available at support@jaspa.co.za.
8. Our liability
To the extent the law allows, the services are provided "as is", and we are not liable for indirect or consequential loss, loss of profit, or loss of data you did not back up. Our total liability for any claim arising from the services is limited to the fees you paid us for the service in the 12 months before the claim. Nothing in these terms limits any right you have under the Consumer Protection Act, 68 of 2008, or any liability that cannot lawfully be limited.
9. Changes
We may update these terms or the services from time to time. The "last updated" date shows the latest version. If a change materially affects you, we will tell you in advance where we reasonably can. Continuing to use the services after a change means you accept it.
10. Governing law
These terms are governed by the laws of the Republic of South Africa. Both parties agree to try to resolve any dispute in good faith first. Failing that, the courts of South Africa have jurisdiction.
11. Contact
Jaspa Innovate (Pty) Ltd
The Innovation Hub, Lynnwood, Pretoria
Phone: +27 87 250 0784
Email: support@jaspa.co.za