Privacy Policy.
1. Who we are
Jaspa Innovate (Pty) Ltd, trading as Jaspa ("Jaspa", "we", "us"), is a South African technology company based at The Innovation Hub, Lynnwood, Pretoria. We run this website, Jaspa One (our business management platform for South African SMMEs, at one.jaspa.co.za) and related services.
For the purposes of the Protection of Personal Information Act, 4 of 2013 (POPIA), we are the responsible party for personal information we collect about visitors, enquirers and our own customers. For information our customers load into Jaspa One about their own clients and staff, the customer is the responsible party and we act as their operator.
2. What we collect
- Contact details you give us: name, phone or WhatsApp number, email address, business name, and what your business does, when you fill in a form, use the chat assistant, call us or message us.
- Enquiry details: what you asked about, what we discussed and your follow-up preferences.
- Messages: the content of messages you send us by WhatsApp, Facebook Messenger, SMS, email or the website chat, and our replies.
- Account and billing details if you sign up for Jaspa One: login details, company information, invoices and payment status. We do not store full card numbers.
- Technical data: IP address, browser type, device, pages visited and where you came from (for example an advert or search), collected through cookies and similar tools.
3. Why we use it
- To reply to your enquiry, give you a quote and follow up with you.
- To provide, secure and support Jaspa One and to manage your account and billing.
- To keep records of our conversations so that any member of our team can help you without asking you to repeat yourself.
- To measure and improve our website and advertising.
- To meet our legal obligations, including tax and accounting rules.
- To send you marketing only where you have agreed, or where the law allows it. You can opt out at any time.
We rely on your consent, on performing a contract with you, on our legitimate interest in running and improving our business, and on legal obligation, as POPIA allows.
4. WhatsApp, Facebook Messenger and SMS
If you message our WhatsApp Business number or our Facebook page, your messages, your profile name and your phone number or messenger ID are received through Meta Platforms' business messaging services and stored in our customer relationship system so our team can answer you. Meta processes that data under its own terms and privacy policy. We only message you on these channels in reply to you, or with your agreement, and you can tell us to stop at any time.
5. Who we share it with
We do not sell personal information. We share it only with:
- Service providers that help us run our services, such as hosting, email delivery, SMS and messaging (including Meta and Twilio), analytics and advertising platforms (including Google), and an AI model provider that powers our website chat assistant.
- Our professional advisers, and authorities where the law requires it.
Some of these providers are outside South Africa. Where that happens we take reasonable steps so that your information stays protected to a standard comparable to POPIA.
6. How long we keep it
We keep personal information only as long as we need it for the reasons above or as the law requires. Enquiries that do not become customers are reviewed and deleted or anonymised when they are no longer needed. Financial records are kept for the period tax law requires (currently five years).
7. How we protect it
We use reasonable technical and organisational measures, including encrypted connections (HTTPS), access controls limited to staff who need the information, and regular backups. No system is perfectly secure. If a breach affects your information we will notify you and the Information Regulator as the law requires.
8. Cookies and analytics
We use cookies and similar technologies to keep the site working, understand how it is used, and measure our advertising (including Google Ads conversion tracking). You can block or delete cookies in your browser settings; parts of the site may then work less well.
9. Your rights
Under POPIA you may ask us to:
- confirm whether we hold information about you, and give you a copy;
- correct or update it;
- delete or destroy it;
- stop using it for marketing or object to how we use it; and
- withdraw consent you gave us.
Email support@jaspa.co.za with the name and phone number or email address you used with us. We may need to confirm your identity first, and we will respond within a reasonable time, normally within 30 days.
10. Deleting your data
To have your information deleted, including messages you sent us on WhatsApp or Facebook Messenger:
- Email support@jaspa.co.za with the subject "Delete my data".
- Include your full name and the phone number, WhatsApp number, email address or Facebook name you used to contact us, so we can find your record.
- We will confirm your identity, delete your personal information from our systems (and ask our providers to do the same), and confirm to you once it is done. This is normally within 30 days.
We may have to keep a limited record where the law requires it, for example invoices. Messages kept inside Meta's own apps are controlled by Meta, and you can also delete those from your own account.
11. Children
Our services are for businesses and adults. We do not knowingly collect personal information from children under 18.
12. Complaints
If you are unhappy with how we handle your information, please tell us first at support@jaspa.co.za. You also have the right to complain to the Information Regulator (South Africa): complaints.IR@justice.gov.za, inforegulator.org.za.
13. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows the latest version. Material changes will be highlighted on our website.
14. Contact us
Jaspa Innovate (Pty) Ltd
The Innovation Hub, Lynnwood, Pretoria
Phone: +27 87 250 0784
Email: support@jaspa.co.za